TERMS & CONDITIONS

Terms of Use

Making a purchase could not be easier. Just browse our portfolio, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "basket" , check your shopping cart and proceed to checkout. You will be asked for a few details that we need to be able to satisfy the order.

Payment types accepted

We accept card and PayPal payments through PayPal. You do not have to be a PayPal account holder. Just select payment option given at the checkout to pay with PayPal or by credit or debit card. PayPal do not allow the purchase of large orders which exceed product, packaging and ice mat weights combined over 20Kg. Delivery fee are charged for per combined weights up to 20Kg. Large orders with combined weights in excess of 20Kg please contact by email at sales@afiassamosashop.co.uk or call 0121 809 9001 to discuss full cost applicable and alternative payments. Alternatively, you can place multiple orders through the website, each limited to 20Kg total weight, including ice and packaging, and pay delivery costs for each.

UK, Europe and beyond

We deliver frozen, chilled and all fresh food products (perishables) to Mainland UK only. Delivery to within the European Union and orders from outside the European Union may be possible, but not for frozen, chilled and fresh food products, unless an arrangement is made for the delivery of the temperature sensitive products with a specialist to ensure the goods arrive in good condition at the destination. Please email us if you would like to know if we can deliver to your region or country.

Vouchers

Afia’s Food may from time to time issue voucher codes to help make your luxury or dietary shopping even better value. Sometimes these are vouchers giving a special deal of specific products and others are "off order" discounts. However, we regret to say that no matter how many voucher codes you have collected our system will only accept one code per order. This may be a product code or an order code. Please enter your selected voucher code at the relevant point during the order process. At any time, these vouchers cannot be exchanged for cash value.

Product Information

Product information, dietary flags, photographs, and pack sizes are all for illustrative purposes and general advice. We aim to keep the recipes and ingredients the same, but without notice we may change or improve the recipes when deemed necessary. The same may apply to the packaging, dietary classifications, and cooking and storage instructions. So please always check the details before purchase and on the packaging before using. This is especially important if there is a possibility of an allergic reaction.

Please contact Afia’s Food, or your own doctor directly if you have any doubts concerning the nature of product ingredients or if you suspect that you may be allergic to the ingredients. Our "product expert" and founder Afia is here on hand if you would like to speak with her about any product issues by email sales@afiassamosashop.co.uk, or telephone 0121 809 9001.

Nut Caution

Please note that WE DO NOT USE nuts for any of our products. Our facilities are all nut and sesame free. We place importance on all involved with the food production to not to handle nuts outside and inside of the working environment day to prevent risk of bringing any kind of nuts and or sesame seeds into the production area and causing cross contamination

We check the specifications of all the raw ingredients and products used to make and package our food. We are strict with not allowing anything containing nut to enter our premises. We train our staff to strictly adhere to our NO NUTS policy. What is beyond our control are those who operate through the supply chain from the origin of source at the farms and through to our suppliers. Please note – no independent laboratory tests are conducted by Afia’s Food Limited for nut presence. We request and depend on the information provided by our suppliers. The emphasis is on you “the customer” to decide whether Afia’s Food products are suitable for you to eat based on the information we have provided.

Telephone and Email Orders

Please note telephone and email orders are not accepted unless the online system is not working. If a customer wants to make nonstandard order, or to place an extra-large order for which bulk purchase discount maybe applicable then exceptions can be made. An invoice for these orders will be created and emailed or posted to you the customer for prompt payment by bank transfer (BACS method). On confirmation of full payment received your order will be processed and dispatched either as per agreement or with our scheduled regular processing timeline.

VAT

All prices shown are inclusive of VAT where applicable. The VAT exclusive price is shown separately for the benefit of overseas customers for whom VAT does not apply. All invoices will include breakdown of VAT added.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using SSL encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site, and even our staff cannot see all the details. Afia’s Food Limited do not store or hold any card payment and banking information for any orders received by email, telephone, and through our website.

If you do not want to give credit card details over the internet (when this service becomes available) you can choose to pay by your PayPal account by selecting this payment option and signing in at the checkout. Or contact us by phone or email with your order and we will forward an invoice with details of how to make payment by bank transfer. On confirmed receipt of full payment, your order will be processed as normal for online orders.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Amendments

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

English Jurisdiction

Our service to you is governed by and construed in all respects in accordance with the laws and courts of England. When shopping with us your statutory rights are protected.

International Use

Afia’s Food is not able to guarantee that any product or content on Afia’s Food websites is appropriate or available for use in locations outside the UK and accessing Afia’s Food websites from territories where its content is illegal or unlawful is prohibited. If you choose to access Afia’s Food websites and/or order from it from locations outside the UK, you do so on your own initiative and are responsible for compliance with local laws and import duties or taxes.

Third Party Websites

As a convenience to afias.co.uk and afiassamosashop.co.uk customers, the afias.co.uk and afiassamosashop.co.uk sites include links to other web sites or material which are beyond its control. afias.co.uk and afiassamosashop.co.uk is not responsible for content on the Internet or World Wide Web pages, or any other site outside the afias.co.uk and afiassamosashop.co.uk sites.

Afia’s Food right to suspend or cancel your online registration or account

www.afias.co.uk and www.afiassamosashop.co.uk may suspend or cancel your online registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using www.afias.co.uk and www.afiassamosashop.co.uk sites. Or send us in writing your request to cancel your account with us. The suspension or cancellation of your registration and your right to use www.afias.co.uk and www.afiassamosashop.co.uk sites shall not affect either party's rights or liabilities.

Afia’s Food Liability and Indemnity

The www.afias.co.uk and www.afiassamosashop.co.uk sites are provided by Afia’s Food without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The www.afias.co.uk and www.afiassamosashop.co.uk sites provide content from other Internet sites or resources and while www.afias.co.uk and www.afiassamosashop.co.uk sites try to ensure that material included on the www.afias.co.uk and www.afiassamosashop.co.uk sites is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. www.afias.co.uk & www.afiassamosashop.co.uk will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the www.afias.co.uk and www.afiassamosashop.co.uk site. If afias.co.uk is informed of any inaccuracies in the material on the Site, we will attempt to correct the inaccuracies as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the afias.co.uk site with any of your equipment, software or telecommunications links

  • technical problems including errors or interruptions of the www.afias.co.uk & www.afiassamosashop.co.uk site

  • unsuitability, unreliability or inaccuracy of the www.afias.co.uk & www.afiassamosashop.co.uk site

  • inadequacy of the www.afias.co.uk & www.afiassamosashop.co.uk site to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the www.afias.co.uk & www.afiassamosashop.co.uk sites.

Nothing in this paragraph applies to www.afias.co.uk & www.afiassamosashop.co.uk liability in respect of products sold through the Online Stores.

Nothing in these Terms and Conditions shall exclude www.afias.co.uk & www.afiassamosashop.co.uk liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order. An order is deemed to be fulfilled on delivery made.

You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

Miscellaneous

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. If you breach these Terms and Conditions and www.afias.co.uk & www.afiassamosashop.co.uk ignores this, www.afias.co.uk & www.afiassamosashop.co.uk will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. www.afias.co.uk & www.afiassamosashop.co.uk shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

Afia’s Samosa Shop is a trading name and a Registered Trademark and brand of Afia’s Food Limited.

The www.afias.co.uk & www.afiassamosashop.co.uk websites are owned and operated by Afia’s Food Limited, a company registered in England whose registered office is:

Afia’s Food Limited
t/a Afia’s Samosa Shop
Birmingham B6 4PT

Registered in England with Company Number: 07923537
VAT Number: GB 246789454

Customer services on 0121 809 9001

We recommend you print out a copy of these terms and conditions for future reference.