Refunds & Returns

We at Afia’s Food Limited want to provide you with 100% satisfaction. If for any reason you are not entirely happy or wish to cancel your order just send us an email at 24 hours before your order dispatch date (excluding weekends, bank holidays, and 17th December-5th January of each year) but not within 24 hours of dispatch, because your order may already be dispatched, in transit or even delivered. If you wish to cancel before we have processed the goods for dispatch, then please call us on 0121 809 9001 (please check with your service provider for call charges) or email

If and when we do provide non-food items, if you wish to cancel an order containing strictly NO food items or NO perishables goods after they are despatched then please call us on 0121 809 9001 or email to arrange a return. In this instance, the charge made to you will be refunded on return of the goods.

If the return is for reasons other than faulty / incorrect goods because of error by Afia’s Food or by our courier agents, then we will need to ask you to cover the cost of returning the goods to us.

The goods must be unopened in original packaging and in excellent unused condition. Returns that are due to faulty / incorrect non-food items because of error by Afia’s Food or by our courier agents must be reported within reasonable time of receipt of the goods, where possible supported with digital photographic evidence sent by email to We will do our best to resolve your faulty goods issue. If this is not possible then we will offer partial or full refund.

Frozen, chilled, perishable goods cannot be returned

If your order is damaged on arrival, please sign for it as damaged. If there is interior damage please take a digital photograph and email it to along with the consignment number of your parcel so that we, in turn, can validate the claim for the damage from our courier. If your order has not arrived by 6pm (or 10pm during December) on the expected delivery date, you must notify us in writing by email and by phone, so we can follow up with the third party delivery service provider for action.