Delivery information

Mainland UK deliveries and schedules from Afia’s Samosa Shop

We deliver our products across the Mainland UK for all “Perishables” (frozen, chilled and fresh foods). All our products are packaged frozen in order to have them arrive at the client destination in as good condition as to when they were dispatched. Deliveries are scheduled only during the week (Tuesday – Friday), excluding Mondays, Bank Holidays and the day after Bank Holidays. Saturday delivery option is available for an extra charge, but we don’t recommend this option just in case the driver fails to deliver for whatever reason. Orders are dispatched using a reliable third party overnight express courier direct from our premises. PLEASE ensure you have the correct destination postcode; we can’t be held responsible if you quote an incorrect address or postcode.

++ Overnight delivery is from when we dispatch your order – not from when your order is placed. ++

Please note we have a minimum spend of £35 after all discounts are applied (not including postage / delivery fee). This helps us to cover the cost of the special courier packaging for frozen and chilled foods and ice mats.

Refer to our Delivery Policy for details.

Out of stocks

We request orders be placed more than a week in advance to give us time to restock, package, and freeze before processing in time for delivery dispatch. We are limited in space for freezing ice sheets and storing our frozen and chilled products. If we have excess products available, then we may be able to process your order sooner. We will inform you if this is the case so you can make arrangements to receive your parcel. If we receive a very high volume of orders for dispatch the following week, the production time may take longer than expected to complete all orders. In this case we will email to notify you in advance about how long the delay may be plus a possible new dispatch and delivery date. You can either accept and wait to receive the delayed order or request a full refund by the same method used to pay for your order before 24 hours of dispatch.

Delivery issues

We will only offer replacement of your order for frozen, chilled and fresh food products in the event the delivery was not received, was damaged, or was incorrect because of issues with the courier company - parcel delivery delayed by more than 24 hours, lost or misplaced in transition, and as a result arrived defrosted above the food safe temperature 6Cdelayed because of weather conditions by more than 24-hours and as a result arrived defrosted above the food safe temperature 6CWe incorrectly processed your order for deliveryYou must inform us with a digital photographic evidence on the day of delivery by email or phone text. This must be within a reasonable time because of the temperature and time sensitive nature of the items you received. You must also call us with your issue so we can resolve quickly and efficiently as possible. Please note no refunds are offered for delivery issues.

Delivery limitations

We regret that as a rule we do not send temperature-controlled goods to outside of the UK or to some more remote UK locations where the delivery time may exceed 24 hours as the products may not arrive in optimum frozen condition. Our UK deliveries are sent with a carrier on a "before close of work" basis for “next day express delivery” which means that your order should generally arrive with you before 6pm on the day we have indicated (10pm during December). We cannot guarantee or specify a time of day. As with all third party deliveries, the delivery driver may in rare cases fail to deliver for reasons not known and not related in any way to Afia’s Food Limited. These may not be limited to excess workload, breakdown, forgetting to load the parcel to vehicle, even losing the parcel, reasons which are beyond our control. Your patience in these situations is appreciated. We will do our best to resolve the situations. If all fails, we will dispatch a replacement parcel at the earliest date possible. No refund will be given for your order.

Frozen, chilled, perishable goods cannot be returned

If your order is damaged on arrival, please sign for it as damaged. If there is interior damage please take a digital photograph and email it to sales@afiassamosashop.co.uk along with the consignment number of your parcel so that we, in turn, can validate the claim for the damage from our courier. If your order has not arrived by 6pm (or 10pm during December) on the expected delivery date, you must notify us in writing by email and by phone, so we can follow up with the third party delivery service provider for action.

Delivery options

Delivery options and any costs are calculated dynamically as you place your order and are displayed on the "my basket" or checkout page. We do our best to deliver to you with the lowest possible costs as are charged to us by the express courier delivery company. More detail and the delivery cost breakdown are available in the Delivery Policy.

Minimum quantities and packing charges

Orders for delivery must be minimum £35 after discounts are applied and before adding your selected delivery service fee. The delivery fee will be added at the checkout to your total. Chilled and Frozen goods are packed with several ice sheets (500g each in weight when frozen) and packed tightly in the special insulated chilled and frozen thermal lined food boxes to maintain their temperature during delivery. The cost of these special insulated boxes and ice sheets is a minimum £8.00-£10.00 per parcel delivery. This cost is absorbed by Afia’s Food. The delivery service cost is paid by the customer. The ice sheets contain hydrated gel and are re-usable multiple times. Great to use with lunch boxes or use to carry home groceries from your local supermarket.

Heavy orders (combined weight over 20kg) may incur a surcharge for per 20kg for manual handling by the courier company plus £0.90 per kg of excess weight. In these cases, it’s advised to opt for a delivery fee for per combined weight 20Kg to keep delivery costs low.

Environmentally friendly packaging

We try to maintain high environmental standards with our packaging and use biodegradable, compostable or recyclable materials wherever possible. Obviously when sending products by mail it is very important to package them adequately to reduce the risk of breakage or damage. We use triple walled cardboard boxes, which are totally recyclable and fill and cushion well with plenty of recycled paper.

Chilled, frozen and fresh food orders are packed in special thermal cardboard insulated boxes that are biodegradable or compostable. In warmer weather we may double insulate the boxes to ensure that your goods get to you in good condition. The insulation lining is unfortunately not biodegradable but can be recycled or reused.